Cancellations/No Shows

Failure to cancel a scheduled ride or to keep a transportation appointment could have a negative effect on the schedules of other riders by not allowing the MTA to schedule other riders in your place. Therefore, please follow these simple rules:

Please review the No show policy for compliance.

1. Cancellations must be made as soon as possible before your scheduled pick-up. The MTA prefers a minimum of two-hours advanced notice. Early cancellations allow the MTA to schedule rides for other customers.

2. When cancelling a ride, (or when making any arrangements with the MTA or contracted provider), please make every effort to obtain and record the name of the person you spoke with and the time of day when the conversation occurred. Such information will assist us in resolving problems if they occur.

Service Cancellations

During severe weather, such as ice and snow, Paratransit service may be delayed or canceled. We make every attempt to operate as long as local law enforcement and/or traffic agencies permit us to remain on the streets. During such emergencies, we will provide service for medical trips only. All other trips will be canceled.

Paratransit service conditions will be announced on local radio and television stations including:

WBAL-AM Radio-1090
WWIN-AM Radio-1400
92 Q FM-Radio
95.9 FM Radio
WBAL-TV - Channel 11
WBFF-TV - Channel 45
WJZ-TV - Channel 13
WMAR-TV - Channel 2