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Maryland
Paul J. Wiedefeld, MTA Administrator
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Elevator & Escalator Rider Assistance & Comments
Click this button for the Weekly Planned Outages PageClick this button for the Rider Assistance & Comments Page
Click this button for the Information & Guidance PageClick this button for the Safety Procedures Page
Click this button for the Elevator/Escalator Home Page

 

Q. Why are so many escalators out of service?

A. There are two reasons why escalators are out of service; maintenance and emergency repairs.

Q. Why are the elevator push buttons so confusing?

A. We agree. The buttons are confusing and we are in the process of installing new, easier to understand, indicators.

Q. Why are the escalators reversed during the week?

A. The units are reversed to prevent the tracks from wearing in one direction.  By reversing the units daily, we ensure the equipment wears evenly and in doing so reduces possible outages.

If you need further assistance or would like to contact a customer service representative, please visit our contact us page

 

Click here to visit the Maryland Department of Transportation Web site