Please note that effective Friday, January 16th Mobility started using a new phone number for making Mobility Reservations & contacting Customer Service and Certification. The new number will be: 410-764-8181.
If you call the old number, 410-727-3535, you will be given the new number. The phone number change was necessitated by Mobility's move to Patterson Aveneue. We apologize for the inconvenience, but we think you will be pleased with the improved telephone service.
Just as a reminder, our Reservation hours are:
For Next Day Rides For Future Rides
Monday – Friday, 6:00 am - 5:00 pm 6:00 am - 7:00 pm
Saturday & Sunday, 8:00 am - 5:00 pm 8:00 am - 5:00 pm
The Mobility Certification Office has moved to 4201 Patterson Avenue, 2nd Floor, Baltimore, MD 21215 (near Reisterstown Road Plaza).
The new Certification Office phone number is (410) 764-8181, then press 2. The fax number is 410-764-7624. The public hours of operation for the new office are 8:30 am - 4:30 pm, Monday –Thursday.
Please note that the Reduced Fare Certification Office (serving seniors and individuals with disabilities who ride fixed-route service (Local Bus, Light Rail, Metro Subway) is still located at 6 St. Paul Street. Its phone number is 410-767-3441.
For additional information pertaining to the relocation of Mobility Services, please call the Reservations Line at
(410) 764-8181 and press 1, then 4.
Click [here] for general information, and Mobility applications forms.
If your transportation needs require you to be at the same place, at the same time, from the same location, on the same days of the week, you should request a "Standing Ride" from the Reservation Agent. The process may take several weeks to complete because we may have to wait until a spot in your time slot(s) becomes available. When you are placed on standing ride status, you only have to call to cancel a ride or reserve additional rides.
NOTE: All Standing Rides are automatically cancelled on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year.