How to Participate
To participate in MTA's Mobility/Paratransit program you need to complete an application and submit it to the MTA Mobility Certification Office. The application may be obtained by visiting the Mobility Certification Office, which is open Monday through Thursday from 8:30 a.m. to 4:30 p.m., or calling 410-764-8181 (press 2, then 1). This process follows guidelines set forth by the Americans with Disabilities Act of 1990 (ADA). Eligibility is determined based on an individual's functional ability based upon an in-person interview.
All blanks on the application form must be completed. If you require assistance in completing the form, please contact the MTA Mobility Certification Office at 410-764-8181 (press 2, then 2).
If you meet the program's certification requirements, you will receive an identification card. You will be asked to display this card when you board a Mobility/Paratransit vehicle.
Once you receive your identification card, you may schedule rides as described in the Reserving a Ride section. It is very important that you notify the MTA if you have a new address, if you no longer require the use of a wheelchair, if you will not require the service for a period of time, etc. Such notification is vital to your status in the program.
Completed MTA Certification forms should be mailed to:
MTA Mobility Certification Office
4201 Patterson Avenue, 2nd Floor
Baltimore, MD 21215-2222
Please note that the MTA Reduced Fare Certification Office (for Seniors & Medically qualified) is still located at 6 St. Paul St., Baltimore, MD 21202. Its phone number is 410-767-3444.